Shipping policy

SHIPPING POLICY 

At Bella Dove London, we want your order to reach you as quickly and safely as possible. Please check the estimated delivery time shown for your chosen item before placing your order, as delivery times vary depending on availability.

BD Express Delivery Range

Our readily available products are can be found in our BD Express Delivery Range.

These items are usually delivered within 2–3 business days via 48 hour standard recorded delivery.

Please note that delivery times are estimates and may occasionally be affected by courier delays, weekends or public holidays.

STANDARD DELIVERY

For items that are not part of our BD Express Delivery Range, please allow approximately 10–12 business days for your order to arrive. The products are shipped in the UK to you for free.

The estimated delivery time will be made clear before you complete your purchase.

Business days are Monday to Friday and exclude UK public holidays.

ORDERS CONTAINING MORE THAN ONE ITEM: 

If your order contains both a BD Express Delivery Range item and an item with a longer delivery time, your items may be dispatched separately.This means you may receive more than one parcel for the same order.

Where possible, we will send available items as soon as they are ready rather than holding your entire order.

SHIPPING CHARGES

Any applicable delivery charge will be clearly displayed at checkout before payment is completed.

ORDER TRACKING 

Once tracking information becomes available, you will receive confirmation using the contact details provided with your order.

We will provide you with a tracking number 1 to 3 days before your order reaches  you. 

DELIVERY ADDRESSES 

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to amend the address if your order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

DELIVERY DELAYS 

Although we do everything we can to meet our estimated delivery times, occasional delays can occur due to circumstances outside our immediate control, including courier disruption, adverse weather, public holidays or other unexpected events.

If there is a significant problem affecting your order, we will contact you where possible.

If your order has passed its expected delivery timeframe, please contact us through our Contact Us page and we will investigate it for you.

LOST OR MISSING PARCELS 

If tracking shows an unusual delay or you believe your parcel may be lost, please contact us.We will liaise with the delivery provider and help resolve the issue.

Your order remains our responsibility until it has been delivered to you or to a person you have identified to receive it on your behalf.

Please Note

Delivery estimates are provided in good faith based on the normal delivery time for each type of order.

Bella Dove London